2falive's Privacy Policy

2falive is a trusted online betting and gaming platform in Bangladesh. We believe that every user's personal data is a valuable asset, and keeping it secure is our foremost responsibility.

This Privacy Policy explains what information 2falive collects, how it is used, where it is stored, and what rights you have over your data. This policy should be read alongside our Terms & Conditions.

We guarantee that 2falive will never sell your data, use it without authorization, or share it with third parties for advertising purposes. Your privacy matters to us more than business.

2falive collects two types of information — what you provide directly and what is automatically collected through your use of the platform.

Information you provide directly:

• Full name, date of birth, and gender.
• Email address & mobile number.
• Residential address.
• National ID or passport number (for KYC verification).
• Mobile banking account details (Mobile Pay/Nagad/Rocket number).

Automatically collected information:

2falive uses collected data solely for the following purposes:

• Account management: For registration, login, and profile management.
• Transaction processing: To securely process deposits and withdrawals.
• KYC Verification: To verify your identity and age.
• Customer Support: To respond to complaints and enquiries.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Promotions: To send you bonus and promotional offers with your consent.
• Service improvement: To analyze usage patterns and improve the platform.

2falive uses cookies, which are stored as small files in your browser. Cookies help enhance your experience on the platform.

• Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
• Performance cookies: To detect page loading issues and technical errors.
• Functionality cookies: To remember your language preferences and settings.
• Analytics cookies: To understand which pages users visit, without identifying them personally.

Cookies can be blocked through your browser settings, though some features may not function properly as a result. 2falive does not use any third-party tracking cookies.

2falive does not sell your personal data. However, in certain limited circumstances, data may be shared:

• Payment Processors: Only transaction-related data is shared with Mobile Pay, Nagad, and Rocket solely to process deposits and withdrawals.
• Legal Obligations: We are required to share data when mandated by a court order or a lawful request from a government authority.
• Fraud Prevention: Limited data may be shared with relevant security agencies to investigate serious cases of fraud.

2falive does not retain your data indefinitely. The data retention periods are as follows:

• Active Account: All data is retained for as long as your account remains active.
• Closed accounts: After account closure, data may be retained for up to 5 years for legal purposes.
• Transaction records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC documents: 5 years from the date of last activity.
• Log & Session Data: Up to 1 year.

Once the retention period expires, 2falive securely deletes or anonymizes your data. If you'd like your data removed earlier, please submit a request to our support team.

You have the following rights over your personal data at 2falive:

• Right of access: You may request to know what personal information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
• Right to restrict processing: You can opt out of certain uses of your data at any time.
• Right to Portability: You can receive a copy of your data in a readable, portable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@2falive.biz. We typically respond within 30 days.

2falive is strictly for adults. We do not knowingly provide services to or collect data from anyone under the age of 18.

If we become aware that we hold personal data belonging to a minor, we will immediately delete that data and close the associated account.

If a parent or guardian suspects that their child has created an account on 2falive, please contact us immediately at support@2falive.biz. We will take prompt action.

2falive uses industry-standard security measures to protect your data:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for logins and withdrawals.
• Firewall & IDS: Measures to prevent unauthorized access to our servers.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Data Backup: Encrypted backups stored in secure infrastructure.
• Staff Training: Only authorized personnel are permitted to access specific data.

However, no security measure is 100% foolproof. Keep your account password strong and never share it with anyone.

2falive may update this Privacy Policy from time to time. When changes are made:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of the page will reflect any changes.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with our latest policy changes.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@2falive.biz
• Subject line: Write "Privacy Policy Request" and send it to us.
• Live chat: Log in to the platform and chat with us directly, 24/7.
• Response Time: Emails are responded to within a maximum of 30 business days.